Frequently Asked Questions

How do I know my order has been placed?

When you complete an order online, the order number will be displayed. We will also email you an order confirmation a few minutes after you complete your order. This email will contain the order number for your reference and confirmation of the products you have ordered. Please note that you will receive a second email from us once the item has shipped from our fulfillment center. The second email will contain your tracking number and will be sent as soon as it is shipped.

How can I check the status of my order?

When we dispatch the package, you will receive an email with your required tracking number. You can check the logistics status at any time by entering your tracking number through the inquiry page of our website. If you have any questions, please feel free to contact us: support@picklepowerhouse.com

When should I expect my order to arrive?

All packages arrive within ten business days of our dispatch if no special shipping option is selected. For more information on shipping, See Shipping & Delivery Information.

Can I cancel an order after it has been submitted?

Yes, you can cancel an order, for any reason, within thirty minutes of placing it. If an order has already shipped, you may return it within 30 days of receipt for a full refund or exchange. All returned items must still have the wrapper on and be in original unused condition. For more on returns, see Return Policy.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses via the United States Postal Service at no additional charge. Estimated delivery for APO/FPO packages is 2-6 weeks.

Do you price match?

Yes, the picklepowerhouse will be priced in line with the competitor's list price.

To do this, we verified some information. If you see less expensive paddles elsewhere, here's what we need:

We must verify that the website you want to price match is legitimate and an authorized reseller of the products they sell.
We must verify that the competitor has the same size and product in stock and ready to ship. If the same size and product is out of stock on a competitor's site, we cannot match their price.
We must check to see if competitors charge sales tax and/or shipping as these are added to the final price of the product.
Once you've confirmed these points, simply contact our paddling experts at support@picklepowerhouse.com.

Have you purchased a product from us, only to find that it is now available at a lower price? Let us know and we'll honor the lowest price in the past 30 days and adjust the price for you by refund or by mail.

picklepowerhouse has the final decision to match online prices.

Can't find the information you need? Don't worry! You can reach our knowledgeable Paddle experts by email: support@picklepowerhouse.com, live chat.