FREQUENTLY ASKED QUESTIONS
– You can easily fill out the contact form on this page and we will reply to your message by email. Or you can chat with us online, we are always on call and will get back to you as soon as possible. You can also send your inquiries to
All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of picklepowerhouse to determine if the product has been used.
•New paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.)
•Bags must be returned in the original polybag and have all tags still on and show no signs of use
•Balls must be in the original containers and unopened
•Other accessories must arrive back in the original packaging, unopened
To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications may not be cancelled or returned.
To return a product, Email: email@example.com
Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.
All paddles purchased in the picklepowerhouse are warranted against workmanship and manufacturer defects for 90 days from date of purchase. The warranty is not transferable and only applies to original owner.
Due to the violent nature of the sport of pickleball, pickleball balls are not covered under a product warranty.
picklepowerhouse accessory items are covered by a 90 day limited warrant for defects against workmanship and defects from the original date of purchase.
Normal wear and tear, damage caused by abuse, negligence or user modification, and the natural breakdown or fading of graphics over extended use are not covered.
To process a warranty claim for picklepowerhouse equipment, complete the contact form on the Warranties and Registration page. If you're experiencing difficulties accessing the link, please email firstname.lastname@example.org to submit your warranty claim.
Yes, from time to time we do restock items that are marked as out of stock depending on how many people like it
Yes, we offer free shipping for Pickleball fans worldwide
CONTACT US FOR ANY QUESTIONS
Company Address: 4 Place Henri De Turenne,66000 Perpignan France(this is not a returning address)